Frequently Asked Questions
How long does shipping take?
U.S. Shipping takes 5 - 10 business days.
International shipping takes 2 weeks - 4 weeks. *Shipping may be delayed due to adverse weather conditions or holiday shopping.
Where do you ship from?
Products ship from Atlanta, Georgia, USA.
Where do you ship orders to?
Orders are shipped within the United States. We do not ship products internationally.
Local Delivery?
Need a local delivery to Atlanta surrounding areas? Shop our local delivery website https://giftbasketdeliveries.square.site/
What shipping carriers do you use?
Products are shipped using the fastest shipping method based on your delivery location. We may ship products using USPS, FedEx, or UPS. Please visit the Refund Policy page at the footer of this website for more shipping information or click the link. https://www.giftbasketsdelivery.co/refund-policy
Where's my order?
If it has been past 10 business days please contact customer service. All orders come with a tracking number to track your package. Please read our shipping policy page. For more information please click onthe link. https://www.egohairskinco.com/refund-policy
Why didn't I receive a free gift with my order?
A free gift inside is available only on Select products.
I ordered the wrong product. Can I exchange it?
Please contact us within 24 hours to make any corrections to your order. We will escalate your order immediately. Once the order has been shipped the product cannot be exchanged. Please be sure to check your cart before finalizing your purchase. Please see the contact us page to get in touch. Please leave your phone number, and order number. We will call you by phone or by your preferred method of contact. Please don't forget to state your reason for the contact in the message box.